by Bob Burg
When
we left off last article, you had just met some nice, quality people at
a local area event. Maybe it was a "business-after-hours-type of
function." Possibly a charity ball. Maybe it was simply a party you
attended at a friend's home, where you didn't know many of the others
who were there. And, using the prospecting/networking principles
discussed, you did quite well. What you *didn't* do was "hit anybody
over the head" regarding your terrific products/services, opportunity,
etc.
Instead, you focused on them, asking feel-good questions and even
introducing those you met to others. While being very low-key and
unassuming, you positioned yourself nicely as a "center-of-influence."
You established a very nice, comfortable, beginning relationship with
your prospect. Maybe you even met several people whom you feel you'd
like to work with and present them with the opportunity to do so. So now
what? Here is one effective option.
Send a thank you note to every new prospect you meet which whom you
wish to take to the next step. Hand-write this on an 8 1/2 x 3 1/2 (fits
nicely inside a #10 envelope) notecard. This notecard has some brief
contact information as well as a small, professional picture of
yourself. It is NOT a direct response piece, but simply a thank you
note. (For a free sample of this notecard send a 37 cent stamped,
self-addressed envelope to P.O. box 7002, Jupiter, FL 33468-7002.) The
note, written in blue ink, typically reads: "Hi Mary, it was a pleasure
meeting you. If I can ever refer business your way, I certainly will."
Then sign your name. At this point, please don't include your business
card or make any reference to what you do.
You might ask, "Well, why do I need to include my picture; won't my
prospect remember me?" Maybe . . . and maybe not? Remember the saying,
"out of sight, out of mind"? Let's face it; regardless of how quickly
you elicited their good feelings toward you, the minute the conversation
is over, they leave to their own challenges, meet other people, handle
different situations, etc. You want to give them every opportunity to
remember you as the person they met who made them feel good (remember,
"feel-good" questions) about themselves. And the fact is, as human
beings, we think in pictures (if you doubt that, just try not picturing a
purple elephant right now! See?). As such, a small, classy,
professional picture will go a long way towards this person feeling very
comfortable with you when you decide to approach them to see the
business when you choose to.
But what about e-mail? "Can't I just send an e-mail note?" Well, you
can do anything you want. However, if you truly desire to separate
yourself from the masses, then make your first personal note of the
"paper-and-ink" variety. Doing this has always set the top producers
apart. Even more so now that e-mail has taken such strong hold of our
mode of communications! After that, e-mail is an excellent idea, when
appropriate.
From this point on, you can keep yourself on his or her mind by
sending notes of any relevant interest -- regarding his or her hobbies,
sports, charitable causes, etc. -- or hopefully even referring business,
introducing that person to someone who can help her in her business.
When you are ready to invite your prospect to see your product,
service, or business idea (or simply to ask for referrals), he or she
will remember you, and with good feelings.
Now it's time for the call. What do you say? Remember, there is no
pressure. You are now consistently meeting and building relationships
with so many quality people, that if this person isn't interested, so
what? Say your favorite four letter word (N-E-X-T) and move on to the
next prospect.
As your list grows bigger and bigger, and you know that the success
of your business is not dependent upon any one person being interested,
you develop a much better emotional "posture." I describe posture as:
when you care . . . but not that much. And what's interesting is that
when the prospect realizes that you don't really care all that much,
suddenly he or she is much more interested. And again, if they aren't,
fine.
What do you say when making the invite? If you are in general sales
and are wanting to present your product or service to this person,
simply call and ask a question which demonstrates how what you do may be
of benefit to them. Remember, regardless of how good they feel about
you, they are more interested in how you can help them rather than how
they can help you. At least for now.
If you are calling with the goal to ask for referrals, you might say,
"Dave, I'm in the process of expanding my referral-based business, and
for that to happen, it's very helpful for me to partner with my clients
and friends, such as yourself. Could we get together for a quick cup of
coffee perhaps go over a few names of people you feel I might be able to
help?" If you've developed the "know you/like you/trust you"
relationship with that person and they are at the point where they
desire to help you, this is very effective.
What about if you are in Direct Sales or Network Marketing? How about
something very simple such as, "Hi Jane, this Tom. I'm expanding a
business project in this area with some very successful people, and I'm
looking for a few already very successful, business-minded people who
are open to making more money or diversifying their income. Would that
include you?
Note: Use different words for different prospects. If you are
speaking with someone you perceive is already financially well-off, you
probably won't want to use the words "make more money." Instead, maybe
focus on "creating more time in their life." Always seek counsel from
your upline for answers to specific questions.
When they ask, "what is it?" you need to have an answer, without
trying to explain the business over the phone. If you present this
business over the phone, you will give them just enough information to
make a major decision in their life based on very limited information.
And that decision will most likely be "no." At the same time, if you
refuse to offer any response, they may become suspicious (who could
blame them?) and not agree to meet with you. Seek advice from your
upline regarding a response that fits your particular opportunity.
As your list gets bigger, you'll want to take less time and go
through less steps (meeting, thank you notes, notes of interest, etc.)
from when you initially meet your prospects to when you invite them to
look at your business. The more steps you take to get to that point, the
better the odds are that they'll agree to meet with you, but the bigger
your list is, the more "no's" you can afford to get without causing any
internal panic, so the choice is yours.
In the next article, specifically geared toward those in Direct Sales
or Network Marketing, we'll learn how to acquire lots of names in just
one sitting, how to pre-qualify (not pre-judge) your prospects
immediately, and the one sentence that will tell you how to bring up the
business, whether or not you want to work with this person, and how to
work with the opening they give you based on their response. What could
this one sentence be?
Bob Burg www.burg.com speaks on "How to
Cultivate a Network of Endless Referrals" and "The Art of Positive
Persuasion." He is author of ENDLESS REFERRALS: Network Your Everyday
Contacts Into Sales. And WINNING WITHOUT INTIMIDATION: How to Master the
Art of Positive Persuasion (each with over 100,000 copies sold). He
also has a free weekly ezine newsletter which you can receive by
visiting his website and hitting the appropriate icon. If you'd like Bob
to speak at your next convention, please contact Chris Widener's
Speakers Bureau.
Source:madeforsuccess.com
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